Warranty & support

Every RizeC Identity card has a three-year NFC function warranty starting on the delivery date.

It applies to both RZProfile and External Link cards and does not depend on keeping an active RZProfile subscription.

If the NFC function fails within that period, we will assess the issue and, when the failure is verified, provide a replacement card and its required configuration free of charge. Your replacement arrives set up with the same destination.

We cover reasonable return shipping and replacement delivery costs for a covered claim.

We will arrange prepaid shipping, or reimburse reasonable shipping expenses you have paid on presentation of receipts.

Email contact@rizec.com.au with your order number or other reasonable purchase evidence and a description of the issue.

We may reasonably ask for photographs, a short video or some troubleshooting checks to tell an NFC failure apart from a phone or destination issue.

If a return is necessary, we will send you instructions. Please wait for them before sending anything back.

The following are not, by themselves, an NFC failure:

• An expired RZProfile subscription.
• An external page that is expired, removed, restricted or unavailable.
• An internet connection issue.
• A phone that does not support NFC, or has NFC switched off.

If you are unsure whether a problem is the card, contact us — we will help you work it out.

A lost or stolen card is not an NFC failure and is not covered by the warranty. It is not a security risk either: the card only opens the public destination you chose, and nothing personal is stored on it. Contact us to order a replacement.

After-sales support is included with every card and covers:

• Card setup — a new card that does not open the profile or link you chose.
• Profile changes — updating your RZProfile information or switching templates. While your subscription is active, these changes are unlimited and free.
• Renewals — your subscription expiry date and renewing in the Customer Portal.
• Your account — sign-in codes and the Customer Portal.
• Orders — payment, delivery, tracking, cancellations and refunds.
• Faults — warranty claims and replacements.

We do not control the content or availability of external websites you choose, or the services of other providers those links open.

Email contact@rizec.com.au or use the form on the Support page. We are available Mon – Fri, 9:00 – 17:00 AEST and respond within 1 business day. Include your order number where you have one — it lets us find your card straight away.

The three-year period does not mean the card must stop being used after three years, or that your statutory rights end then.

This warranty is provided by RizeC (Zheng Zhang, ABN 37 692 390 837) and is in addition to your rights under the Australian Consumer Law. See our Returns & Refunds policy and section 16 of our Terms for more about those rights.