Shipping policy

Shipping applies to RizeC Identity cards only. Your RZProfile, external link, and Customer Portal are digital — we set them up before dispatch and they are never shipped.

Cards are dispatched already set up — connected to your RZProfile or external link and checked before shipping. There is no design proof and nothing to approve before dispatch.

We ship Australia-wide, including PO boxes and parcel lockers, from our base in Australia. International delivery is available on request — contact us before ordering and we will confirm the rate and timeline for your destination.

Shipping is calculated at checkout from the number of cards and the delivery address, and the exact amount is shown before you pay. Prices on product pages do not include shipping.

If your order qualifies for free or reduced shipping, that is applied automatically at checkout.

• In Stock cards — dispatched within 1 to 2 business days of payment.
• Pre-order cards — dispatched as soon as the batch is ready; the expected timing is shown on the product page and in your order confirmation.

Orders containing both are dispatched together once every card is available, unless we agree otherwise with you.

Once dispatched, typical transit times are:

• Australian metro — 2 to 4 business days.
• Australian regional and remote — 4 to 7 business days.
• International — 7 to 21 business days, depending on destination.

Delivery times are estimates provided by the carrier and are not guaranteed.

You will receive a tracking link by email as soon as your order is dispatched, and the order status is shown in your Customer Portal. If tracking has not updated within a few business days of dispatch, contact us and we will follow it up with the carrier.

Please check your delivery details carefully at checkout. We can update the address before dispatch, but once an order has shipped we cannot redirect it. Parcels returned to us because of an incorrect address can be re-sent at your cost.

International orders may attract import duties or taxes in the destination country. These are set by local authorities and are the responsibility of the recipient.

If your parcel arrives damaged or does not arrive at all, email contact@rizec.com.au with your order number and, where possible, photographs. We will arrange a replacement or a refund.