Terms & conditions

These Terms cover the RizeC website, Customer Portal, RizeC Identity NFC cards and associated RZProfile and External Link services.

RizeC is operated by:

Legal entity: Zheng Zhang

ABN: 37 692 390 837

Support email: contact@rizec.com.au

Version: 1.0

“RizeC”, “we”, “us” and “our” refer to that entity. “You” and “your” refer to the relevant customer or user.

These Terms explain the conditions for using our website and services and purchasing our products.

By selecting the agreement checkbox and submitting an order, you accept the purchase and service provisions of these Terms.

If you act for a business or another person, you confirm that you have authority to place the order, submit the information and accept these Terms on their behalf.

The product description, selected options, total price and service inclusions disclosed before payment form part of your order.

Our Privacy Policy explains how personal information is handled. Acknowledging it is not a blanket consent to unrelated marketing or other activities requiring separate permission.

Nothing in these Terms limits rights that cannot lawfully be excluded.

You may access the website, view product information, place orders and use services for their intended purposes.

You must not:

• Attempt to access accounts, information or systems without authority.
• Interfere with the website or introduce malicious code.
• Use fraudulent details or impersonate another person.
• Copy or exploit our website content, branding or templates beyond permissions granted by us or applicable law.
• Use the service to infringe another person’s rights.

RizeC and its licensors retain rights in their website content, branding, software and templates. You retain rights in the content you provide.

Your permitted use of a profile template does not transfer ownership of the template or its underlying software.

RizeC Identity is a PVC NFC card configured to open an online destination.

You may choose:

RZProfile: A digital profile we create using your selected template and submitted information.

External Link: An external HTTPS URL you provide, such as a website, social page, review page or booking calendar.

External Link customers do not need to complete RZProfile template and profile information steps or pay a RZProfile subscription fee.

Card specifications, colour and appearance are those described when you purchase. Unless expressly included, the card face has a fixed design and does not include custom printing or a design proof.

Before payment, you:

1. 1.Choose your card and quantity.
2. 2.Select RZProfile or External Link.
3. 3.Choose a profile template and submit the required information, or provide an external destination URL.
4. 4.Review your order and pay.

We then create your profile where selected, configure the card, check the destination and ship it.

Your card arrives already set up. You do not need to claim or configure it after delivery.

An order is accepted when we send an order confirmation. If we cannot fulfil it, we will notify you and refund payment for the unfulfilled order.

We will not substitute a materially different product or change your selected destination without your agreement.

Check your selected card, quantity, submitted information, destination URL, email and delivery address before payment.

You confirm that your information is accurate and that you have the rights and permissions needed to use and publish all submitted names, logos, images, text and personal information.

You authorise us to use these materials to fulfil your order, create and publish the selected profile, configure the card and provide related support.

We may make minor formatting adjustments to fit the selected template without materially changing your content’s meaning.

A RZProfile is public. People may access it through its link, QR code or NFC card, forward the link, copy content or encounter it through a search engine.

Payment, delivery and account information is not automatically published unless separately submitted for display.

Do not submit confidential information as public content.

You retain ownership of your content. The permission you give us is limited to providing the service and does not permit unrelated advertising use of your name, logo or profile without separate permission.

A RizeC Identity card costs AU$79 per card.

For RZProfile customers, that price includes:

• The physical card.
• Initial profile creation and card configuration.
• The first twelve months of RZProfile subscription services.

The first year carries no additional subscription charge. From the second year, renewal costs AU$9.99 per year.

External Link customers do not pay a RZProfile subscription fee. Any charges from their selected external service are their responsibility.

Prices are in Australian dollars. Applicable GST, shipping and the total payable will be displayed before payment.

Payments are processed through Stripe. If checkout requires an email verification code, use an email address you can access.

Provide accurate account details and keep your email address current.

Keep verification codes private and contact us promptly if you suspect unauthorised account access.

The Customer Portal is used for the account and order functions made available there, including manual RZProfile renewals.

Under our current service model, contact support to request profile information changes or template changes. These Terms do not require you to perform those changes yourself.

The included first year begins on your first successful tap opening the card’s connected RZProfile and runs for twelve months.

Internal testing by RizeC before dispatch does not start your subscription.

During your included first year and every renewed subscription period, the subscription includes:

• Profile hosting.
• Unlimited profile information changes.
• Unlimited switching between available RizeC templates.
• Routine maintenance.
• Software bug fixes.

Contact support with your changes. No additional fee applies to the services listed above.

Template changes do not include reprinting or redesigning the physical card.

We will provide and maintain the service with reasonable care and skill, but do not promise uninterrupted or error-free operation.

Renewal is manual through the Customer Portal at AU$9.99 for each additional twelve months.

We do not automatically deduct renewal payments.

We will email a reminder fourteen days before expiry. You can also check your expiry date in the Customer Portal.

An early renewal extends the subscription from its existing expiry date without reducing the period already paid for.

Any future automatic renewal arrangement will require separate express agreement, with clear disclosure of the amount, timing and cancellation method.

You may choose to cancel or not renew. Contact support if you wish to notify us of cancellation.

Cancellation does not shorten an already-paid service period unless you request an earlier termination or exercise a legal right to end the service.

If you cancel or do not renew, at expiry we will stop hosting and public access to your RZProfile and delete its content and associated personal data in accordance with the Privacy Policy.

Other information that is no longer needed and is not legally required to be retained will also be deleted.

Legally required records are retained only for the applicable period and with restricted use. Backup deletion arrangements are explained in the Privacy Policy.

Save content you want to keep before expiry. Once deletion is complete, your previous profile cannot be restored, and creating another profile requires resubmission of your information.

An expired profile is not an NFC chip failure. Subscription cancellation does not remove any remaining physical card warranty.

The validity and availability of your external destination depend on the service you choose, including its domain, subscription, account status and access requirements.

You are responsible for maintaining that destination and complying with the external provider’s terms.

An expired, removed, restricted or unavailable external page is not, by itself, an NFC failure.

If your card uses a RizeC-hosted redirect, its duration and conditions must be separately disclosed before payment and form part of your order.

We do not control independent third-party services. We remain responsible for correctly configuring your card and delivering any service we have promised.

Preparation and delivery estimates are those disclosed with your order. Preparation requires payment and complete setup information.

Pre-orders follow the batch timing disclosed before purchase.

We will email tracking information when your card is dispatched. We will notify you of material delays and explain the available options.

Contact us promptly to correct submitted details or a delivery address. Changes may affect timing. Any proposed additional charge outside your included services must be explained and agreed before work proceeds.

If we incorrectly enter your submitted information or configure the wrong destination, we will correct our error without charge.

If your card does not arrive or arrives damaged, contact support. We will investigate and provide remedies required by law.

If an incorrect address causes additional delivery costs, we will explain them before arranging redelivery.

NFC use requires a compatible smartphone and appropriate settings. Opening an online destination normally requires internet access.

The phone model, operating system, settings and case may affect reading. Review the compatibility information before purchase or contact us if unsure.

We remain responsible for supplying products and services that match their description and meet applicable consumer guarantees.

Coverage

The physical card has a three-year NFC function warranty starting on delivery.

It applies to both RZProfile and External Link cards and does not depend on keeping an active RZProfile subscription.

If the NFC function fails within that period, we will assess the issue and, when the failure is verified, provide a replacement card and its required configuration free of charge.

Shipping Costs

RizeC covers reasonable return shipping and replacement delivery costs for a covered claim.

We will arrange prepaid shipping or reimburse reasonable shipping expenses you have paid on presentation of receipts.

Claim Procedure

Contact the support email at the beginning of these Terms with your order number or other reasonable purchase evidence and a description of the issue.

We may reasonably request photographs, video or troubleshooting checks to distinguish NFC failure from a phone or destination issue.

If a return is necessary, we will provide instructions.

Relationship to Other Issues and Rights

An expired subscription, unavailable external page, internet issue or incompatible phone is not, by itself, an NFC failure.

The three-year period does not mean the card must stop being used after three years or that statutory rights end then.

This warranty is provided by the entity identified at the beginning of these Terms and is additional to rights available under applicable law.

Contact us promptly if you wish to cancel an order.

For cancellations solely because you have changed your mind:

• Before profile preparation or card configuration begins, a full refund is available.
• After preparation begins, a full refund is not guaranteed. Any proposed deduction must be explained and limited to reasonable, unrecoverable costs actually incurred, taking account of work completed and whether the card can be reused or resold.
• After dispatch, change-of-mind returns are not offered unless the purchase offer states otherwise.

Cancelling a subscription for change of mind does not automatically create a right to a refund for unused time. The paid service remains available until expiry.

These provisions do not apply to remedies you are entitled to under consumer law.

Statutory consumer guarantees apply independently of these Terms and our additional warranty.

Depending on the failure, you may be entitled to repair, replacement, refund, cancellation or compensation.

A major goods failure may give you the choice of a refund or replacement. A major service failure may allow cancellation and a refund for the unused service, or compensation for reduced value.

Other failures may require us to fix the problem. Compensation may also be available for reasonably foreseeable resulting loss.

Personalisation, completed configuration, subscription expiry and the end of the additional warranty do not automatically remove these rights.

Contact us with purchase details and the issue. We will not impose unreasonable proof requirements or deadlines that remove statutory rights.

Do not use the service for unlawful conduct, fraud, impersonation, malware, harassment or infringement of rights.

We may restrict relevant content where reasonably necessary to address unlawful use, a security threat or a material breach.

Where reasonably practicable, we will explain the issue and provide an opportunity to resolve it.

Restrictions must be proportionate and do not remove rights or remedies required by law.

Nothing here excludes liability for our breach, negligence or failure to meet consumer guarantees where that liability cannot lawfully be excluded.

The version accepted at checkout applies to your purchase. Later changes will not retrospectively remove purchased inclusions, paid subscription time or statutory rights.

We will not add charges to a paid subscription period without agreement. Any future change to renewal pricing must be disclosed before the next purchase, and you may choose not to renew.

If we plan to discontinue a purchased hosting service, we will provide reasonable advance notice, explain the available options and provide any remedy required by law.

Contact us using the details above if you have a question or complaint.

You may approach the relevant consumer protection authority or pursue other remedies if the matter remains unresolved.

These Terms are governed by Victorian law, without limiting mandatory protections or rights to bring proceedings that apply where you live.

If a provision is unlawful or unenforceable, it is to be limited or removed only to the extent necessary. The remaining provisions continue where legally possible.