Support
We're here to help
Questions about an order, a profile, or a card? Reach the RizeC team directly, or find the answer in the topics below.
Contact Form
The fastest way to reach us. Tell us the issue type and your order number and it lands with the right person.
Send a request →Sales & Quotes
Planning a team rollout or ordering more than 50 cards? Send us the details and we will come back with a quote.
Request a quote →Order & Delivery
Dispatch times, shipping costs, tracking, and delivery windows for RizeC Identity cards.
Shipping policy →Returns & Warranty
Something not right with your card? Here is how returns, refunds, and warranty claims work.
Returns & Refunds →Customer Service
contact@rizec.com.auHours
Mon – Fri, 9:00 – 17:00 AEST
Replies within 1 business day
Company
RizeC Pty Ltd
Melbourne, VIC, Australia
Contact Form
Tell us what's going on
Pick the issue type that fits best and add your order number if you have one — it lets us find your card and order straight away.
Order — Payment, an order status, or something wrong with what you received
Delivery — Tracking, a late parcel, or a change of address before dispatch
Setup — A new card not opening your profile or link
Portal — Your account, sign-in codes, passwords, or the Customer Portal
Profile — Changes to your RZProfile, template, or external link
Card Issue — A card that no longer taps, a damaged finish, or a lost card
Sales & Quotes — Team or bulk orders, samples, quotes, or product availability
Common Topics
Quick answers
I need to change what my card opens.
Sign in to the Customer Portal and set a new destination — an RZProfile or any external link. The change is live on the next tap; there is nothing to reprint. Need a hand with the profile content itself? Send us a Profile request below.
Open the portal →My NFC card is not opening on a phone.
Check that NFC is enabled and hold the card flat against the phone for a second — near the top on an iPhone, around the centre of the back on Android. If it still does not respond, the QR code on the back of the card opens the same destination while we sort it out. Send a Card Issue request with your order number.
Read the FAQ →Where is my order?
In-stock cards are dispatched within 1–2 business days; pre-orders ship with their batch. You receive a tracking link by email at dispatch, and the order status is shown in your Customer Portal.
Shipping details →My new card does not open my profile or link.
Cards arrive already set up, so the first tap should open the RZProfile or external link you chose at checkout. If it opens the wrong page or nothing at all, send a Setup request with your order number and we will correct it free of charge.
How it works →Still stuck? Talk to us.
Send us the details and a real person from the RizeC team will get back to you.