Returns & refunds

Statutory consumer guarantees apply independently of this policy, our Terms and our NFC warranty. Nothing in this policy limits remedies you are entitled to under the Australian Consumer Law.

Depending on the failure, you may be entitled to repair, replacement, refund, cancellation or compensation. A major goods failure may give you the choice of a refund or replacement. A major service failure may allow cancellation and a refund for the unused service, or compensation for reduced value. Other failures may require us to fix the problem, and compensation may also be available for reasonably foreseeable resulting loss.

Personalisation, completed configuration, subscription expiry and the end of our NFC warranty do not automatically remove these rights.

Contact us promptly at contact@rizec.com.au with your order number if you wish to cancel an order. For cancellations solely because you have changed your mind:

• Before profile preparation or card configuration begins, a full refund is available.
• After preparation begins, a full refund is not guaranteed. Any proposed deduction will be explained to you and limited to reasonable, unrecoverable costs actually incurred, taking account of the work completed and whether the card can be reused or resold.
• After dispatch, change-of-mind returns are not offered unless the purchase offer states otherwise.

An order that has not been paid for lapses automatically when its payment window closes and needs no cancellation.

You may cancel or choose not to renew your RZProfile subscription at any time. Cancelling for change of mind does not automatically create a right to a refund for unused time — your paid service stays available until it expires.

Renewals are never deducted automatically, so there is no renewal charge to reverse if you decide not to renew. External Link cards do not carry a RZProfile subscription fee.

• If your card does not arrive or arrives damaged, contact support. We will investigate and provide the remedies required by law.
• If we incorrectly entered your submitted information or configured the wrong destination, we will correct our error free of charge.
• If the card’s NFC function fails within three years of delivery, it is covered by our NFC function warranty — see Warranty & Support.

Contact us with your purchase details and a description of the issue. We will not impose unreasonable proof requirements or deadlines that remove your statutory rights.

If a return is needed, we will send you instructions. Please do not send anything back before you hear from us, so we can match the return to your order.

For covered claims we cover reasonable return and replacement shipping costs, either by arranging prepaid shipping or by reimbursing receipted expenses.

Approved refunds are issued to the original payment method through Stripe. They usually appear within 5 to 10 business days of approval; your bank may take a few more days to show the credit.

Contact us promptly to correct a delivery address. If an incorrect address supplied with the order causes additional delivery costs, we will explain them before arranging redelivery.