Terms of purchase & use

These Terms apply to RizeC Identity NFC cards and the associated RZProfile, External Link, card configuration and subscription services.

RizeC is operated by:

Legal entity: Zheng Zhang

ABN: 37 692 390 837

Support email: contact@rizec.com.au

Version: 1.0

In these Terms, “RizeC”, “we”, “us” and “our” refer to the legal entity identified above. “You” and “your” refer to the customer purchasing or using our products and services.

By selecting the agreement checkbox before payment and submitting your order, you agree to these Terms.

If you purchase on behalf of a business or another person, you confirm that you have authority to place the order, provide the submitted information and accept these Terms on their behalf.

The product description, selected options, price, service inclusions and delivery arrangements disclosed before payment form part of your order.

Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded or limited.

RizeC Identity is a physical PVC NFC card configured to open a selected online destination on a compatible smartphone.

You may choose one of the following options:

RZProfile

We create a digital profile using your selected template and submitted information, then configure your card to open that profile.

External Link

We configure your card to open an external HTTPS URL you provide, such as a website, social media page, review page or booking calendar.

Customers choosing External Link do not need to complete the RZProfile template and profile information steps or subscribe to RZProfile.

Your card’s colour, appearance and specifications are as described when you purchase. Unless your order expressly includes customisation, the card face uses a fixed design and does not include custom printing or a design approval process.

The purchase and setup process is:

1. 1.Choose your card colour and quantity.
2. 2.Select RZProfile or External Link.
3. 3.For RZProfile, select a template and submit your profile information. For External Link, submit your destination URL.
4. 4.Review your order and complete payment.
5. 5.We create your profile where selected, configure your card and check the destination.
6. 6.We ship your card.
7. 7.You receive your card ready to use and share.

You provide your information or destination URL before payment. We complete the setup before shipping, so you do not need to claim or configure the card after delivery.

You are responsible for checking your selected card, quantity, profile content, destination URL, email address and delivery address before payment.

You confirm that:

• Your submitted information is accurate and not misleading.
• You own, or have permission to use, the names, logos, photographs, text and other materials you provide.
• You have permission to publish any personal information belonging to another person.
• Your content and destination do not breach applicable laws or third-party rights.

Do not submit passwords, payment card details, identity documents or other confidential information as public profile content.

If information is incomplete or unclear, we may contact you before proceeding. Waiting for additional information or clarification may affect the estimated completion and delivery time.

You authorise us to use your submitted information to fulfil your order, create your selected RZProfile, configure your card and check that it opens the intended destination.

If you choose RZProfile, you authorise us to publish the content you submit for display.

Your profile is intended to be publicly accessible. Anyone opening its link, scanning its QR code or tapping your card may be able to view it. The link may be forwarded, and public content may be copied or indexed by search engines.

Shipping, payment and account information will not automatically appear on your public profile unless you separately submit that information for display.

You retain ownership of your submitted content. You grant us permission to host, reproduce, format and display it only as needed to provide the service.

We may make minor formatting adjustments to fit your selected template without materially changing the meaning of your content.

This permission does not authorise us to use your name, logo or profile in advertising without separate permission.

The price of a RizeC Identity card is AU$79 per card.

If you choose RZProfile, this price includes:

• One physical NFC card.
• Initial RZProfile creation and card configuration.
• The first year of RZProfile subscription services.

There is no additional subscription charge for the first year.

From the second year, RZProfile renewal costs AU$9.99 per year.

If you choose External Link, no RZProfile subscription fee applies. Charges imposed by third-party websites, domain providers or external services are your responsibility.

Prices are in Australian dollars. Applicable GST, shipping charges and the total payable will be disclosed before payment.

Payments are processed through Stripe. If email verification is required at checkout, you must use an email address you can access.

Your order is accepted when we issue an order confirmation. If we cannot fulfil your order, we will notify you and refund any payment collected for the unfulfilled order.

We will not substitute another card colour or materially change your order without your agreement.

7.1 First-Year Activation

Your first year of RZProfile begins when you first successfully tap your card and open its connected RZProfile. The included subscription runs for twelve months from that date.

Internal testing performed by RizeC before shipping does not count as your first use and does not start your subscription.

7.2 Included Services

Throughout your included first year and each renewed subscription period, your RZProfile subscription includes:

• Profile hosting.
• Unlimited changes to your profile information.
• Unlimited switching between available RizeC profile templates.
• Routine service maintenance.
• Software bug fixes.

These services are included in the subscription fee, with no additional charge for information changes or available template changes.

Under our current service model, contact support with your requested changes and we will make the updates for you.

Template changes do not include redesigning or reprinting the physical card.

7.3 Maintenance and Availability

We will maintain the service with reasonable care and skill and address issues identified by us or reported to us.

We do not promise that the service will operate without any interruption or software errors.

RZProfile renewals are completed manually by the customer. We do not automatically charge you.

You can renew through your Customer Portal for AU$9.99 per year. Each renewal provides a further twelve months of service.

We will send a renewal reminder to your registered email address fourteen days before your current subscription expires.

Keep your email address current. You can also check your subscription status and expiry date in the Customer Portal.

If you renew before expiry, the new subscription period begins when the existing period ends. Renewing early does not reduce the time you have already paid for.

If automatic renewal is offered in the future, it will require your separate express agreement, with the amount, payment timing and cancellation method disclosed beforehand. Accepting these Terms does not itself authorise automatic renewal payments.

You may choose to cancel or not renew your subscription. Contact support if you wish to notify us of your cancellation.

Cancelling before expiry does not end your already-paid service period early.

If you cancel or do not renew, when your subscription expires we will:

• Stop hosting and providing public access to your RZProfile.
• Delete your profile content and associated personal data.
• Delete other customer data that is no longer needed and is not subject to a legal retention requirement.

Once deletion is complete, your previous profile content cannot be restored. Save any information you wish to keep before expiry. Using RZProfile again after deletion requires you to resubmit your profile information.

Records that must be retained by law, including applicable transaction and tax records, are excluded from deletion for the legally required period. We will restrict their use and dispose of them appropriately when the retention obligation ends.

This clause applies to data under RizeC’s control. It does not mean we can delete content copied by other people, indexed by search engines or stored on external platforms.

A profile becoming unavailable because its subscription has ended is not an NFC chip failure. It does not affect any remaining physical card warranty.

External Link does not require an annual RZProfile subscription and is not subject to the RZProfile renewal or profile deletion arrangements.

The validity and availability of an external destination depend on the website or service you choose, including its domain registration, account status, subscription period and access permissions.

You are responsible for maintaining the destination URL and any related accounts. An external page may stop working if it expires, is deleted, changes address, restricts access or becomes unavailable.

If your card uses a RizeC-hosted redirect address, the duration and conditions of that redirect service must be separately disclosed before payment and form part of your order.

An unavailable external page is not, by itself, an NFC chip failure.

This clause does not release RizeC from responsibility for incorrectly configuring your card or failing to provide a service we have promised.

Estimated preparation and delivery times are those disclosed before payment and in your order confirmation.

Preparation requires payment and all information needed to configure your card and, where applicable, create your profile.

Pre-orders follow the batch timing disclosed when you purchase.

We will email tracking information when your order is dispatched. If there is a material delay, we will notify you and explain the available options.

If you need to correct information or your delivery address before dispatch, contact us promptly. Changes may affect preparation or delivery timing. Any proposed additional charge will be explained and agreed with you before the relevant work proceeds.

Information changes and template changes included in an active RZProfile subscription will not attract an additional fee under this clause.

If we incorrectly enter your submitted information or configure the wrong destination, we will correct our error without charge.

Contact us if your card does not arrive or arrives damaged. We will investigate and provide any remedy required by law.

If an incorrect delivery address causes additional delivery costs, we will explain those costs before arranging redelivery.

12.1 Warranty Period and Eligibility

Your physical card includes a three-year NFC function warranty beginning on the date of delivery.

This warranty applies to both RZProfile and External Link cards. Maintaining an active RZProfile subscription is not a condition of the physical card warranty.

12.2 Free Replacement and Shipping

If your card’s NFC function fails within the warranty period, we will assess the issue and, once the NFC failure is verified, provide a replacement card free of charge.

We will also complete the configuration needed for the replacement card without charging a replacement or setup fee.

RizeC covers the reasonable return shipping and replacement shipping costs for claims covered by this warranty.

We will provide prepaid shipping arrangements. If you need to pay reasonable shipping costs upfront, you may submit receipts for reimbursement.

12.3 Making a Claim

Contact us using the support email listed at the beginning of these Terms and provide:

• Your order number or other reasonable proof of purchase.
• A description of the issue.
• Photographs, video or testing results where reasonably needed.

We may ask you to complete reasonable checks to distinguish an NFC failure from a device compatibility issue or an unavailable destination.

If the card needs to be returned for assessment, we will provide return instructions.

12.4 NFC Failure and Destination Problems

An expired RZProfile subscription, unavailable external page, internet connection issue or incompatible phone is not, by itself, an NFC function failure.

The three-year warranty does not mean the card must stop being used after three years, nor does it mean your statutory rights end at that time.

The warranty is provided by the legal entity identified at the beginning of these Terms and is additional to your rights and remedies under applicable law.

NFC sharing requires a compatible smartphone and appropriate device settings. Opening an online profile or external destination normally requires an internet connection.

Device models, operating systems, settings and phone cases may affect reading. Check the compatibility information before purchasing or contact us if you are unsure.

We do not control third-party websites or services, including their content, charges, operating status or access requirements.

We remain responsible for supplying a card and service that meet their description and applicable consumer guarantees.

Contact us promptly if you wish to cancel or change your order.

For cancellations solely because you have changed your mind:

• A full refund is available before profile preparation or card configuration begins.
• Once preparation has begun, a full refund is not guaranteed. We will consider the work completed and whether the card can be reused or resold. Any proposed deduction will be explained and limited to reasonable, unrecoverable costs actually incurred.
• After dispatch, we do not accept returns solely because you have changed your mind, unless your purchase offer states otherwise.

Cancelling a subscription solely because you have changed your mind does not automatically entitle you to a refund for the unused portion. Your paid service remains available until expiry.

These policies do not apply to refunds or other remedies you are entitled to by law. They do not limit our responsibilities where a product or service fails to meet an applicable consumer guarantee.

Australian Consumer Law provides statutory guarantees for our goods and services. These guarantees operate independently of these Terms and cannot be removed by agreement.

If goods have a major failure, you may choose a replacement or refund and may claim compensation for reasonably foreseeable resulting loss. Other quality failures may require repair or replacement.

For services, a major failure may entitle you to cancel and receive a refund for the unused portion, or obtain compensation for the reduction in value. For other service failures, you may be entitled to have the problem remedied.

Personalisation, completed configuration, subscription expiry or the end of our additional three-year warranty does not automatically end these rights.

Provide your order details and a description of the issue so we can assess and resolve it. We will not impose unreasonable evidence requirements or deadlines that remove your statutory rights.

Our Privacy Policy explains how we handle information relating to orders, accounts, profile creation, delivery, support and service operation, including storage, service providers, retention and deletion.

Public profile content is different from information collected privately to process your order. Only submit content for display that you intend to make public.

Accepting these Terms does not subscribe you to marketing emails. Marketing subscriptions will be offered separately.

Order confirmations, shipping updates, renewal reminders and necessary service notices are communications relating to your order or service.

You must not use the service for unlawful activity, impersonation, fraud, malware, harassment or infringement of another person’s rights.

We may restrict access to relevant content where reasonably necessary to address unlawful use, a security threat or a material breach of these Terms.

Where reasonably practicable, we will explain the reason and give you an opportunity to resolve the issue.

Restrictions will be proportionate to the issue and will not remove any refund or other remedy you have under applicable law.

These Terms do not release us from responsibility for our own breach, negligence or failure to meet applicable consumer guarantees. They do not exclude liability that cannot lawfully be excluded.

The version you accept at checkout applies to your purchase. Later updates will not retrospectively remove your purchased inclusions, paid subscription period or statutory rights.

We will not increase charges during an already-paid subscription period without your agreement. Any proposed change to renewal pricing must be clearly disclosed before your next payment, and you may choose not to renew.

If we plan to discontinue a hosting service you have purchased, we will give reasonable advance notice, explain the available options and provide any remedy required by law.

Contact us using the details at the beginning of these Terms if you have a question or complaint.

If we cannot resolve the matter, you may seek assistance from the relevant consumer protection authority or pursue other remedies available to you.

These Terms are governed by the laws of Victoria, Australia, without limiting mandatory protections or rights to bring proceedings that apply where you live.