Question 1

What is an NFC card?

Accepted Answer

NFC (Near Field Communication) is the same short-range wireless technology used for tap-to-pay. A RizeC Identity card carries a small NFC chip; when a phone is held against it, the phone opens the card's destination — your RZProfile or an external link — in its browser. No app on either side, nothing to install.

Question 2

Which phones can tap the card, and how do I tap?

Accepted Answer

Any phone with NFC works: iPhone 7 and newer on iOS 13 or later, and almost every Android phone sold since 2013. Make sure NFC is switched on (it is on by default on iPhone). To tap, hold the card flat against the phone for a second — near the top edge on an iPhone, and around the centre of the back on most Android phones — and tap the notification that appears. If a phone has no NFC, scan the QR code printed on the back of the card with its camera instead; it opens the same destination.

Question 3

Does it require an app?

Accepted Answer

No app, on either end. The person tapping just holds their phone near the card and the destination opens in their browser. Your orders and renewals are managed in the Customer Portal in any browser — there is nothing to download.

Question 4

I just received my card. Do I need to set it up?

Accepted Answer

Your card is already set up and ready to share. Before payment, you selected RZProfile or External Link and submitted your details or destination URL. We completed the setup and checked your card before shipping. Simply tap your card on a compatible smartphone to open your RZProfile or chosen link. No card claiming or additional setup is required. If you selected RZProfile, your included first year starts from your first successful tap.

Question 5

What is an RZProfile, and what can I put on it?

Accepted Answer

An RZProfile is your own digital profile page — the page the card can open. It holds your photo, name, job title, company or brand, a headline and a short about section; your mobile number, email, website and business address; and your social links — Instagram, LinkedIn, Facebook, WhatsApp and WeChat. Each item is tappable: call, email, open a link, or save you straight to contacts. While your subscription is active, contact us to update any field or switch templates as often as you like, and the card never needs replacing. See the sample profile on the Profiles page.

Question 6

What can an External Link point to?

Accepted Answer

Any HTTPS link. Common choices are an Instagram or Facebook page, your Google Review form, your website, a booking calendar such as Calendly or Square, a menu or ordering page, a portfolio, or a WhatsApp chat. Using an RZProfile is optional — an external link is a complete setup on its own.

Question 7

Can I update my profile or change my card’s destination later?

Accepted Answer

Your active RZProfile subscription includes unlimited information updates and changes between available templates at no extra cost. Simply contact us with your changes, and we’ll make the updates for you. The first year is included in your AU$79 purchase. From the second year, renew through your Customer Portal for AU$9.99 per year to continue receiving hosting, updates, template changes, maintenance and bug fixes. If you want to change an External Link or switch between RZProfile and External Link, contact us so we can confirm the available options and any steps required for your card.

Question 8

How do payment, delivery and tracking work?

Accepted Answer

Choose a card and quantity, then pay by card through Stripe's secure checkout — you only sign in at the payment step so the order can be linked to your account. Prices are in Australian dollars with GST included, and shipping is calculated at checkout from quantity and destination before you pay. In-stock cards are dispatched within 1–2 business days; pre-order cards ship as soon as the batch is ready. Typical transit is 2–4 business days for Australian metro areas and 4–7 for regional addresses. Customised orders typically take 15–20 business days from order confirmation to delivery, with a maximum of 25 calendar days. You receive a tracking link by email as soon as the parcel is dispatched, and the order status is shown in your Customer Portal.

Question 9

Is there a sample card available?

Accepted Answer

Yes. We offer sample cards so you can experience the quality and tap functionality before committing to a full order. Sample cards use the same NFC chip as the full range and open a demo RZProfile — the same sample profile you can explore on our Profiles page. Contact us to request a sample — available for select card types.

Question 10

Do you support orders for teams or businesses?

Accepted Answer

Yes. You can order up to 50 cards of each finish in a single online order, and you choose each card’s destination and submit its details before payment, so every card arrives ready to share. For larger rollouts, preferential pricing, or help setting up a consistent RZProfile look across a team, contact us for a quote.

Question 11

What if my card stops working, or I lose it?

Accepted Answer

Your RizeC Identity card includes a three-year NFC function warranty from delivery. If the NFC function fails during this period, contact us with your order number and a description of the issue. Once the fault is verified, we’ll replace the card free of charge and cover the necessary return and replacement shipping costs. Lost or stolen cards are not covered by the NFC warranty. Contact us for replacement options and pricing. A lost card may continue to open the profile or external link it was configured to share, so only include information you intend to make publicly accessible. For help with your card, RZProfile, Customer Portal, order or delivery, please contact us through the Support page.

Question 12

Can I cancel my order or return my card?

Accepted Answer

Yes, you can cancel for a full refund before profile preparation or card configuration begins. Once preparation has started, any refund may be reduced by reasonable, unrecoverable costs already incurred. After dispatch, we do not offer change-of-mind returns unless your purchase offer states otherwise. If your card arrives damaged, is incorrect or does not arrive, contact us at contact@rizec.com.au with your order number and a description of the issue. We’ll investigate and arrange the appropriate remedy. Your rights under the Australian Consumer Law are unaffected. RZProfile renewals are manual, so you can choose not to renew without an automatic charge. Cancelling for change of mind does not automatically entitle you to a refund for unused subscription time. Please contact us before returning anything. See our Returns & Refunds Policy for full details.

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